Privacy Policy

Effective date: 31 July 2026

Celtic Floors (Australia) Pty Ltd, trading as Celtic Floors Group, respects your privacy and is committed to handling personal information responsibly. This policy explains the kinds of personal information we may collect, why we collect it, and how you may contact us about that information.

Personal information we collect

Depending on how you deal with us, we may collect:

• Your name and contact details, including your email address and telephone number.
• Your business or organisation name.
• A project address, suburb or service location.
• Information you provide about a project, quotation request or enquiry.
• Records of our correspondence and dealings with you.
• Limited technical information generated when you use our website, such as server logs, browser information and IP address.

Please do not provide sensitive personal information through the website enquiry form unless it is genuinely necessary for your request.

How we collect information

We generally collect personal information directly from you when you submit an enquiry form, request a quotation, telephone or email us, engage us for a project, or otherwise communicate with Celtic Floors Group. We may also receive relevant information from builders, contractors, project managers, suppliers or other parties involved in a project.

Why we collect and use information

We may use personal information to:

• Respond to enquiries and quotation requests.
• Assess, plan, coordinate and deliver flooring-related services.
• Communicate with clients, contractors, suppliers and project stakeholders.
• Maintain business, project, warranty and accounting records.
• Manage our website, administration and business operations.
• Meet legal, regulatory, insurance and contractual obligations.

We will not use information submitted through the enquiry form for unrelated direct marketing without permission.

When information may be disclosed

We may disclose personal information where reasonably necessary to:

• Employees, subcontractors, suppliers and other parties involved in responding to an enquiry or delivering a project.
• Authorised website, email, hosting and technology-support providers, including while website forms are being tested or maintained.
• Accountants, insurers, legal advisers and other professional advisers.
• Government authorities, regulators, courts or tribunals where required or authorised by law.

We do not sell or trade personal information.

Overseas service providers

Celtic Floors Group does not routinely disclose personal information directly to overseas recipients. Some website, email or technology providers may process or store information using systems located outside Australia. Where applicable, we take reasonable steps appropriate to the circumstances when selecting and using those providers.

Storage, security and retention

Personal information may be held in email accounts, electronic business systems, project records and, where necessary, paper files. We take reasonable steps to protect that information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information is retained for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and project records, or to meet legal, insurance and contractual requirements. Information that is no longer required may be securely deleted or destroyed.

Access and correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to confirm your identity before responding. In some circumstances, access may be limited where permitted or required by law.

Privacy enquiries and complaints

If you have a question or concern about how Celtic Floors Group has handled your personal information, please contact us using the details below. We will review the matter and respond within a reasonable time.

Celtic Floors (Australia) Pty Ltd
31 Spray Ave
Mordialloc, Victoria 3195
Phone: 0404 940 920
Email: gerry@celticfloors.com.au

If the Privacy Act 1988 applies to Celtic Floors Group and you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner through oaic.gov.au.

Changes to this policy

We may update this privacy policy when our information-handling practices or legal obligations change. The current version will be published on this page with its effective date.